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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Camden W

Camden W

November 1, 2024

5  out of  5
rating by Camden W
"Super friendly and very easy to communicate with! She has helped me insure multiple vehicles and made the process super easy to understand and fast."
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Erik Blomquist

October 25, 2024

5  out of  5
rating by Erik Blomquist
"I've been a frequent flier here lately and Jenna has done an excellent job at making the claim process as easy and painless as possible! Thank you to Jenna, Kabri, and the rest of the team!"
We responded:
"Thank you Erik for your feedback. We appreciate you and are always happy to help! "
Profile photo of Bob Thomley

Bob Thomley

October 22, 2024

5  out of  5
rating by Bob Thomley
"This team is very client focused. Everyone is cordial and professional. They always make me feel that they are looking out for my interests."
We responded:
"Thank you so much Bob, we appreciate you! "
Profile photo of David Lokker

David Lokker

August 1, 2024

5  out of  5
rating by David Lokker
"Exceptional. Kabri's group in Douglas is professional, prompt, and fun to work with."
We responded:
"Thanks so much David, we appreciate your feedback! "
Profile photo of Bob Blaharski

Bob Blaharski

June 27, 2024

5  out of  5
rating by Bob Blaharski
"I have been with State Farm my entire life. And this State Farm agency, is the best by far. They are very responsive. And they are able to answer all of my questions In a way that I can understand."
We responded:
"Thank you Bob, it’s a pleasure working with you! "
Profile photo of Henry Cole

Henry Cole

May 22, 2024

5  out of  5
rating by Henry Cole
"Very knowledgeable and helpful. Was very aware of the various ins & outs of insurance coverage."
We responded:
"Thank you Mr. Cole, we appreciate your feedback, and value your business. "
Profile photo of Deb Pennell

Deb Pennell

May 7, 2024

5  out of  5
rating by Deb Pennell
"The easiest insurance transfer from one state moving back to Michigan. Friendly, extremely helpful and knowledgeable"
We responded:
"Thank you so much for the positive feedback Deb! "
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steve brandl

April 29, 2024

2  out of  5
rating by steve brandl
"They do not have there stuff together..."
We responded:
"Hi Steve, While I understand your frustration, there may be some information you were not aware of. We had tried to reach out to you several times about a driver in the household and did not get a response until after the deadline set by our underwriters. After a phone call which ended pleasantly with your wife, the issue was resolved immediately. We do our best to gather information from customers, if it takes longer than usual to get a response, we have to work with the information we have at the time until we hear back. I apologize that your experience was not as expected. I strive to make each day a better experience for my staff and my customers. "
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Michael Ursul

March 22, 2024

5  out of  5
rating by Michael Ursul
"The team over at State Farm goes above and beyond! Every one in this office has just been great! Easy to add and change policies! Been a great experience!"
We responded:
"Thank you Michael, we appreciate great customers like you! "
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Shelly Haynes

March 20, 2024

5  out of  5
rating by Shelly Haynes
"Great service provided by Jenna - she helped me save close to $500 per yr by bundling home and auto insurance with State Farm. I really appreciated her patience with me while we navigated through a relatively quick process of switching both insurances. I look forward to working with Jenna and feel very confident in choosing State Farm Insurance."
We responded:
"Thank you Shelly, we think Jenna does a great job too, appreciate your feedback!"
Profile photo of Livie Serrano

Livie Serrano

March 18, 2024

5  out of  5
rating by Livie Serrano
"A good friend of mine, Reagan Servatuis, works at this office and always answers any questions I have at anytime and always helps me out. Great prices, as well!"
We responded:
"Thank you Livie!"
Profile photo of Dawn Salyers

Dawn Salyers

March 16, 2024

5  out of  5
rating by Dawn Salyers
"Kabri and Her team at State Farm were very helpful and were able to make my insurance affordable. They answered all of my questions! Such a great caring team!"
We responded:
"Thank you Dawn, much appreciated!"
Profile photo of Maggie DeMichieli

Maggie DeMichieli

March 13, 2024

5  out of  5
rating by Maggie DeMichieli
"We just switched from Progressive. We saved a whooping $600 in doing so. Reagan Servatius was our agent. She really listened to our needs and was kind and helpful. I would recommend Reagan Servatius as an agent and State Farm in general."
We responded:
"Thank you for sharing Maggie!"
Profile photo of Joseph Marciano

Joseph Marciano

March 11, 2024

5  out of  5
rating by Joseph Marciano
"Reagan Servatius from State Farm, was very easy to talk to over the phone. Not pushy at all but definitely knew what she was doing especially since I did not. Thanks for the help."
We responded:
"Thank you Joseph, we appreciate you!"
Profile photo of Todd Goodrow

Todd Goodrow

February 27, 2024

2  out of  5
rating by Todd Goodrow
"Having PIP insurance from my employer apparently does not resonate with these people, as I am paying for redundant coverage, with State Farm Auto. I wonder if I get injured, can I make a claim with both insurance companies for the same incident. Seems fair since I have two coverages now. Also, when my GF's car was damaged recently they decided to only pay for SOME of the repairs, after 3 months + waiting for them to respond. Then they raised the rates after decades with no claims. The autobody shop warned us of these practices, as I am sure they have heard the saga before. Yesterday (2/14/24) they sent me a letter that was a bit threatening, stating auto insurance will be cancelled by 3/18/24 for non-payment, followed with consequences. Today they wished me happy birthday, by email. Maybe try a therapist. This was my first and last experience with State Farm. Sorry Jake, took my business elsewhere."
We responded:
"Thank you for your feedback regarding the process and the experience with your employer and your medical coverage. It seems that you are dissatisfied with their ability to provide you with evidence of medical insurance and a timely manner. I understand in the state of Michigan there are specific requirements for medical coverage on auto policies, and if you choose to opt out, you must demonstrate that you have adequate coverage elsewhere. Regarding the claim issue you mentioned I cannot comment on it as the person involved was not a customer at this office. I would like to clarify that it is required by law for a notice of cancellation to be sent to the customer when a bill remains unpaid. Lastly, I apologize if the birthday wish sent via email was not to your liking we understand that personal preferences may vary and we will take note of that for future interactions. Best of luck with your future insurance endeavors. "
Profile photo of Kari VanWeelden

Kari VanWeelden

February 23, 2024

5  out of  5
rating by Kari VanWeelden
"Jenna was a delight to work with. Answered my questions (as silly as they may have been), an overall joy to work with!"
We responded:
"Thank you very much Kari!"
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Lorena Liliana

February 19, 2024

5  out of  5
rating by Lorena Liliana
"Heidy is amazing, she helped me lower my insurance fee and always answers my questions patiently. Great customer service!!!"
We responded:
"Thank you Lorena, good to hear! "
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Kristin Alvarez

February 16, 2024

5  out of  5
rating by Kristin Alvarez
"Great service!! Easy to talk to the agents"
We responded:
"Thank you Kristin! "
Profile photo of Dawn Lesniewski

Dawn Lesniewski

February 16, 2024

5  out of  5
rating by Dawn Lesniewski
"Great customer service"
We responded:
"Thanks for sharing Dawn!"
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angel lovison

February 16, 2024

5  out of  5
rating by angel lovison
"Great customer service! Answered all questions I had to the best of your ability. Will definitely send people your way."
We responded:
"Thank you Angel!"
Profile photo of sandra lesniewski

sandra lesniewski

February 16, 2024

5  out of  5
rating by sandra lesniewski
"Reagan has been very helpful and reassuring on all questions I’ve had! Very lovely to work with, your team seems wonderful!"
We responded:
"Thank you Sandra! We appreciate your feedback, Reagan knows her stuff! "
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David Logan

January 24, 2024

5  out of  5
rating by David Logan
"Rocket level speed in helping me adjust my policy, from inquiry to completion. What I thought might take a few days was done in 45 minutes. Wow, impressive."
We responded:
" Thank you for taking the time to let others know of your great experience! "
Profile photo of Cheryl A. Rose

Cheryl A. Rose

November 13, 2023

5  out of  5
rating by Cheryl A. Rose
"Heidi is professional and patient great service for auto & renters insurance bundle and savings! Plus assistance with St Farm app."
We responded:
"Thank you so much Cheryl for your kind words! "
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joel meko

October 24, 2023

5  out of  5
rating by joel meko
"Very smooth, kind and dynamic"
We responded:
"Thank you Joel! "
Profile photo of Gabriel Martin

Gabriel Martin

August 31, 2023

5  out of  5
rating by Gabriel Martin
"Reagan was amazing!!! She helped me cut my insurance so much these people are great at what they do!"
We responded:
"Thank you for the kind words Gabriel! So glad we could help you out! "